NextGen AI Software Training Institute
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SERVICENOW

ServiceNow Administration

Configure and manage ServiceNow instances for streamlined IT service delivery.

Suitable for: Beginner → Intermediate

Course overview

A practical ServiceNow Administration program covering instance navigation, users and roles, tables and fields, forms, ACLs, business rules, client scripts, UI policies, data management and core ITSM modules.

Who should join

This course is designed for students, freshers and working professionals. It is suitable for learners at a Beginner → Intermediate level who want practical, project-based training.

Prerequisites

There are no fixed prerequisites for this course. Our counselling team will confirm the recommended background and eligibility based on your current experience when you enquire.

Curriculum

Complete program curriculum

A structured, module-by-module curriculum covering every topic in this program.

1ServiceNow fundamentals
2Instance navigation
3Users, groups and roles
4Tables and fields
5Forms and lists
6ACLs
7Business Rules
8Client Scripts
9UI Policies
10Data management
11Import Sets
12Service Catalog
13ITSM fundamentals
14Incident
15Problem
16Change
17Request
18CMDB fundamentals
Practical learning

Learn, practice, build and prepare

Every topic is reinforced with hands-on exercises, guided tasks and project work.

01

Learn

Understand core concepts with clear, simple explanations.

02

Practice

Work through exercises and guided tasks after every topic.

03

Build

Apply your skills in practical projects and portfolio work.

04

Prepare

Develop interview readiness and project discussion skills.

05

Career

Plan your next step with career guidance and support.

Project work in this course

Practical exercises and project tasks reinforce each topic, so learners can apply concepts as they progress through the curriculum.

Skills you'll gain

Build practical, job-ready skills

Configure users, groups and roles
Manage tables, fields, forms and lists
Apply ACLs and role-based access
Configure Business Rules and Client Scripts
Work with Service Catalog and Import Sets
Navigate Incident, Problem, Change and Request
Understand CMDB fundamentals

Career direction

Configure and manage ServiceNow instances for streamlined IT service delivery. Use the skills and project work to strengthen your portfolio, prepare for interviews and plan your next career step.

We focus on practical preparation and job readiness. We do not promise guaranteed placements, specific salaries or hiring outcomes, and we do not publish fabricated statistics.

FAQ

Common questions

Answers to the questions learners ask most about this course.

The course is open to students, freshers and working professionals. It is suitable for learners at a Beginner → Intermediate level, and our counselling team can confirm the recommended background when you enquire.

Yes. The course includes hands-on exercises, guided tasks and practical project work that reinforce every topic in the curriculum.

Use the enquiry form or call us directly. Our counselling team will confirm the latest batch dates, timings and eligibility details with you.

Yes. Career support includes resume preparation, interview preparation, mock interviews and job-search guidance.

Start your next chapter

Ready to choose the right course?

Tell us your background and career goal. Our team can help you understand the course, batch and learning path.